*FSA & HSA cards Accepted

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"Great and easy process to purchase an online gift certificate! "
-Margaret Wallace

New Client Intake

Client Intake Forms

Save time and get started right away on your first visit by filling out an intake form. Forms can either be completed online. A separate form is required before receiving manual lymphatic drainage.

Policies and  Procedures

When To Arrive

Please plan to arrive 10 – 15 minutes prior to your appointment to allow time for checking in, using the restroom, filling out forms and getting settled.

Late Arrival Policy

In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply.

We welcome your constructive feedback! You can email us at mandrofde@comcast.net or speak with us in person. It is our goal to exceed your expectations.

Cell Phones

We want Massage & Reflexology of Delaware to be a tranquil and stress-reducing experience for all. We request that you try to speak in a low tone upon arriving and that you turn your cell phones to vibrate or silent.

Gratuities

We do have a no-tipping policy.

Cancellations

Your appointments are very important to our therapists. They are reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 12 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed by eail and text, 48 hours in advance, as a courtesy reminder.

Less than 12 hour notice will result in a charge of $35.00 and will be charged to the card on file.

No Shows

Clients who fail to show for appointments may be asked to pre-pay for future services. First time, no show clients will be asked to reserve their future appointment with a credit card. A client that no-shows on a scheduled gift certificate appointment will have used that gift certificate and it will be voided in our system.

Forms Of Payment Accepted

For your convenience, we are happy to accept Mastercard, Visa, Discover, Cash, Personal Checks and Gift Certificates.

Gift Certificates/Cards, Coupons or Discounts

Gift Certificates/Cards, Coupons and/or Discounts Offers of any kind may not be combined.  One Gift Certificate/Card, Coupon and/or Special Offer per client, per appointment.  All expiration dates are final.

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